Do you euthanise pets?
No, we leave this job to the vets. However, we work closely with vet clinics to provide our cremation services.
How do I arrange for my pet to be cremated?
All it takes is a phone call, email or text message from you or your vet and we will take care of everything. We provide a collection service for $10.00 from either your home or vet, in addition to delivery of the ashes. For areas outside Invercargill we can arrange a courier or provide delivery with a charge per kilometre.
How do I know that I will get my own pets ashes back?
Each pet is assigned to its own designated compartment in the cremator, clearly identified via a steel tag. This procedure guarantees each pet remains separated during and after the cremation process.
Can I cremate anything else with my pet?
Yes. Anything special to your pet (toys, blankets etc) can be cremated with your pet. If you wish, your pet can also be put in a coffin.
What happens to the bones once the cremation is finished?
Following the cremation, all remaining bones will mostly be disintegrated into small pieces and individually collected in their container. Metal remains (collars etc) are temporarily removed and the remaining bones are ground up into the ashes you will receive. The remains are then placed into a sealed plastic bag, wrapped and put in a cardboard box, unless you have opted for an urn.
Will I get all of my pet’s ashes back?
Yes. Every part of the remains, including special toys etc, are included in the ashes that you receive back.
Do you embalm pets?
Can two pets be cremated together?
Yes. Two or more pets can be cremated together. Their ashes will remain together and will be placed into the same container or urn.
Can you cremate pets that have been microchipped?
Yes. microchips are not a problem and simply burn up to nothing on cremation. However, pacemakers need to be removed prior to cremation.
How long does the cremation take?
A normal cremation takes a few hours, however the cremator takes time to cool down enough for the bones to be manually removed and processed. Our goal is to have your pet’s ashes back within 10 working days.
Is it better to bury or cremate my pet?
Purely a personal choice, it may depend on the size of your pet and the availability of a suitable burial plot on your property. Burial may present an issue if you are renting. Cremation means you can take your pet with you wherever you go.
Can you cremate a pet that has already been buried?
Yes, we can either exhume the pet or you can do it yourself and bring them in to get cremated.
How much will it cost to have my pet cremated?
This is determined by the size and weight of your pet. Your vet will give this information at the time or you can phone us directly with the particulars and we will give you a price.